![]() You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 11a-b high street, Swanage, BH19 2LP, England. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 11a-b high street, Swanage, BH19 2LP, England. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted: (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Further information including on time limits that apply is available from the UK Cards Association and debit cards - A consumer guide June 2016 FINAL.Our policy lasts 30 days. Please contact your card issuer as soon as you can if this may apply to you (there is no need to wait until the due date before contacting your card issuer). If you have made a deposit for or paid for goods or services by credit or debit card (including charge and pre-paid cards) and the goods or services are not going to be received by the due date, you may be able to get your money back by claiming a refund from your card issuer. Notice to customers who have made prepayments or have paid for goods and services with a credit or debit card At present it is uncertain that goods and services ordered before MLGO LIMITED GREAT OUTDOORS SUPERSTORE entered administration will be supplied. The Joint Administrators act as agents of the Company and without personal liability. The affairs, business and property of the Company are being managed by Allan Kelly and Antonya Allison who were appointed Joint Administrators on 13 June 2023. MLGO LIMITED GREAT OUTDOORS SUPERSTORE (IN ADMINISTRATION) The Company entered Administration on 13 June 2023. ![]()
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